Customer care
Returns and cancellations
This page explains statutory withdrawal, faulty goods, returns and order cancellation. Last updated 11 July 2026.
Changing or cancelling before fulfilment
Call +356 9902 0605 immediately with the order reference. Blossom Breeze will try to help, but a change or cancellation may not be possible after preparation, dispatch or collection processing has started.
14-day withdrawal for distance sales
Where the right applies, you may notify Blossom Breeze of withdrawal within 14 days from the day you, or a person you nominate other than the carrier, receives the goods. For goods delivered separately under one order, the period generally begins when the last item is received. A clear statement by phone or in writing is sufficient. Keep evidence of when notice was given.
Returning withdrawn goods
Unless collection is agreed, return or hand the goods to Blossom Breeze without undue delay and no later than 14 days after giving notice. You normally bear the direct return cost. Handle goods only as needed to establish their nature, characteristics and functioning. A deduction may be made for diminished value caused by handling beyond that level.
Refunds after withdrawal
Eligible payments, including the cost of the least expensive standard delivery offered, are refunded without undue delay and within the period required by law. Supplementary delivery costs are not refundable where a more expensive method was chosen. Blossom Breeze may wait until the goods are returned or evidence of return is provided, whichever occurs first. Refunds normally use the original payment method unless another method is expressly agreed without cost to you.
Exceptions
The withdrawal right may not apply to goods made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly, sealed goods not suitable for return for health or hygiene reasons once unsealed, or goods inseparably mixed with other items after delivery. This does not remove remedies for faulty or non-conforming goods.
Faulty, damaged or incorrect goods
Contact the shop as soon as practical, keep the item and packaging, and provide the order reference and a description of the issue. Do not use a product that appears unsafe. Statutory remedies for non-conforming goods remain available and are separate from the change-of-mind withdrawal right.
In-store purchases
The statutory 14-day distance-sale withdrawal right generally does not apply merely because you changed your mind about a purchase completed in the physical shop. This does not affect rights for faulty or misdescribed goods or any additional return policy Blossom Breeze expressly offers.